Privacy Policy - Adapt Media Services

Privacy Policy

Adapt Media Services Limited (“We” or “us”) take your privacy seriously and are fully committed to handling the information we collect from you in a secure and responsible manner. We are dedicated to protecting and respecting your privacy.

This privacy notice sets out the basis upon which any personal information we collect from you, or that you provide to us, will be processed by us.

We may update this notice from time to time and will publish the new version on our website. This notice was last updated in February 2025.

1. WHAT INFORMATION DO WE COLLECT AND HOW? You may give us information about you by:

Completing the contact form on our website
Giving us your business card at a meeting
Asking for information by email, social networks, or telephone

We may collect information about you by:

Receiving it from one of our partners
Acquiring a database with your name on it
Finding it on the internet or where it is publicly disclosed

The type and amount of data we collect varies depending on your relationship with us:

Name and contact data: First and last name, email address, postal address, phone number, and other similar contact data such as a delivery address.
Location data: Data about your location if location services are enabled. If your location services are not turned on, we will not collect any information about your location.
Your interactions with us: Content of messages, emails, letters, or phone calls you send us, such as feedback and reviews you write, or questions and information you provide for customer support. When you contact us, phone conversations may be monitored and recorded.
Data collected directly or indirectly on our platforms, such as activities, performances, or behaviors.

2. HOW AND WHY DO WE USE IT? We may use your personal data in order to:

Provide you with the goods and services you request from us
Improve our goods and services
Conduct our business operations
Perform marketing activities
Comply with legal obligations
Use it for human resources management

3. DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES? We share your personal data with your consent or as necessary with the following third parties:

Service providers
Banks and other entities that process payment transactions/provide financial services
Business partners and clients
Legal authorities or regulatory bodies
Parties involved with current or prospective legal proceedings, or assisting us in establishing, exercising, or defending our legal rights

4. ON WHAT LEGAL BASIS DO WE PROCESS YOUR INFORMATION? We collect, use, and disclose your personal data as long as there is a legal basis. This legal basis can be:

Because you gave your consent
Because we need it to execute or take steps to enter into a contract with you
Because it is in our legitimate interest
Because we need it to comply with the law

5. IS YOUR INFORMATION TRANSFERRED TO ANOTHER COUNTRY? In cases where we transfer your data outside the UK, the European Union, or to a country that has an adequate level of data protection, we will ensure your data is given a similar level of protection to that required under UK and European data privacy laws and regulations.

Any sensitive personal data shall not be transferred outside these places without informing you prior to the transfer.

6. HOW LONG DO WE KEEP YOUR INFORMATION? Your personal data will be retained as long as needed for the purposes for which it has been collected.

This includes retention of some personal data following the end of our relationship with you, for example, to resolve any potential disputes and for ongoing or prospective legal proceedings, to maintain records of our services, and otherwise to comply with our legal obligations and defend our legal rights.

7. HOW IS YOUR INFORMATION SECURED? We regularly review the technical and organizational security measures we have in place on our information and communications systems to prevent the loss, misuse, or unauthorized alteration of your personal information.

8. WHAT ARE YOUR RIGHTS? You can exercise any of your data subject rights. Under data protection laws and regulations, you have the right to:

Access: Know whether we hold personal data about you and obtain a copy of the data we hold.
Rectification: Request rectification of inaccurate data.
Erasure: Request erasure of your personal data.
Restriction: Ask us to restrict our use of your personal data in some circumstances, such as while we investigate a complaint.
Portability: Receive a copy or have a copy transmitted to another company (in a machine-readable format) of personal data you have provided to us.
Objection: Object to the use of your personal data for some purposes (e.g., direct marketing purposes).

You can also withdraw any consent you have given regarding the use of your data at any time and have the right to lodge a complaint with a supervisory authority if you feel your rights have been violated.

9. HOW CAN YOU CONTACT US?
Adapt Media Services Limited
Unit 8 The Courtyard Gaulby Lane, Stoughton, Leicestershire, England, LE2 2FL
hello@adaptmediaservices.com

COOKIES POLICY

Cookies – what are they? A “cookie” is a piece of information stored on your computer, tablet, or phone when you visit a website. It can help identify your device whenever you visit that website.

By continuing to browse our site, you consent to the use of cookies. You can disable these cookies at any time through your browser settings.

What are cookies used for? We use cookies and some other data stored on your device to:

Give you a better online experience
Allow you to set personal preferences
Protect your security
Measure and improve our services
Work with partners to provide personalized offers

What information is kept by the cookie? A cookie will typically hold:

The name of the website it has come from
How long the cookie will stay on your device
Your web browsing course (including IP address)
Technical specification of your device

The cookies we set We use the following categories of cookies on our site:

Analytics Cookies: These collect anonymous information on how people use the site. For example, we use Google Analytics cookies to help us understand how customers navigate the site.

How long do cookies stay on my computer? Cookies on our site can behave in two different ways:

Session cookies: Stored on your device only for the duration of your internet browsing session and are automatically deleted when you close your browser.
Persistent cookies: Stored until deleted by you or until they reach their maximum retention period of up to 13 months.

Managing cookies You can accept or refuse cookies. Most browsers automatically accept them, but you can change your settings to restrict, block, or delete cookies. Each browser’s configuration is different; refer to your browser’s help menu for guidance.

If you decline cookies, some aspects of the site may not work correctly, and you may not be able to access certain areas. We recommend accepting cookies for the best experience.